All Kote products come with Standard shipping in the U.S. for $5 (we cover about 60% of the cost of shipping for you).

If you are unsatisfied with your heated gloves, we offer a full refund for unworn products returned within 14 days of delivery! Simply email us at hello@koteroom.com to initiate the return.

The batteries that come with the gloves are fully rechargeable. Just plug them in into any 120V or 220V wall outlet with the provided charging adapter.

Yes! Just email us at hello@koteroom.com and we will figure out an order of more batteries for you.

If the inside of the gloves get wet, there is a risk of the electrical components short-circuiting and breaking, thus creating a risk of electric shock to you. Using these gloves while skiing or while in a wet environment increases this risk, so we do not recommend that you use these gloves in that way. They were created for dry, urban environments.

If you lose the user manual that comes with your gloves, or you're just curious to learn more, email us at hello@koteroom.com so we can send you a copy!

If your gloves stop working for any reason, please email hello@koterom.com and we will sort you out!

Depending on the temperature of the environment